FAQ Answers
What types of products does Gharca offer?
Gharca specializes in a curated selection of stylish home decor and unique handmade crafts. Our offerings include artisanal wall hangings and eco-friendly furniture, designed to enhance any living space while promoting sustainability.
How does Gharca support local artisans?
We are committed to supporting local artisans by sourcing our products from skilled craftsmen in the community. This not only helps preserve traditional crafting techniques but also ensures that our customers receive unique, high-quality items.
What is Gharca's return policy?
Gharca has a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in its original condition, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.
How long does shipping take?
Orders are processed within 1 business day, and domestic shipping typically takes 3-7 business days. International shipping times may vary based on the destination. Customers will receive tracking information once their order has shipped.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards are not eligible for return.
What should I do if my item arrives damaged?
If your item arrives damaged or defective, please inspect it upon reception and contact us immediately. We will evaluate the issue and take appropriate action to resolve it.
Can I exchange an item?
To exchange an item, the fastest method is to return the original item and, once the return is accepted, make a separate purchase for the new item.
How long does it take to process a refund?
Refunds are processed within 10 business days after we receive and inspect the returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Do you offer international shipping?
Yes, Gharca offers international shipping to customers worldwide. Shipping charges will be calculated and displayed on the product page during checkout.
